Client Onboarding Manager - Spendesk - CDI
Fonction : Commercial - Ventes - Marketing
Lieu : Paris
Publiée : 25-11-2019
Date de début : Non définie
Date de fin : Non définie
Niveau d’expérience pour ce poste : Débutant
Rémunération : Non précisée
Poste nécessitant d’avoir un Permis B : Non
Référence interne : 982&251119
Description de l'offre

What will you do ?

  • You will guide and onboard new customers towards a successful implementation.
  • You are therefore on a key phase of the customer relationship and you work hand in hand with our sales team and our customer success manager to implement the best strategy that will ensure the success of each partnership.
  • You make sure that each client understands the added value of our solution according to their expectations.

Your missions:

  • Help each new customer to set up their account (financial and operational set up)
  • Train each new partner to take control of all the features of the solution to lead them to their best usage.
  • Advise our customers on how to best implement Spendesk
  • Understand and assess the actual project objectives in light of the client’s overall business situation.
  • Contribute to improving the efficiency of onboarding: create and update user guides, FAQs, video tutorials and webinars.
  • Contribute to our product’s development by transmitting client’s feedback to both tech, product and marketing teams: you are the customer’s voice
Profil du candidat

What we are looking for ?

  • You are curious and quick learner, you have the ability to absorb quantity of new information
  • You are autonomous and able to manage complex projects
  • You have excellent verbal and written communication skills in French and English
  • You are passionate, patient and positive for consistently providing fantastic customer experience
  • You are problem solver and rigorous, you know that the devil is in the detail
  • You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus

Extra

  • Experience in B2B
  • Experience in Sales or Customer Success or financial background is a strong plus
  • Speak Spanish fluently is a +
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