As part of the Customer Success Team, your mission will be to provide amazing service to more than 800 European companies. You’ll be the owner of the support scope. Thanks to your great soft skills (e.g. patience, understanding, proactivity etc.) you will help customers achieve their desired outcome so that they get a complete understanding of the platform and get their problems solved !
What will you do?
- Provide high-quality support on operational and functional issues
- Work with customers to ensure onboarding, adoption, retention and overall success
- Work with your peers of the Product Team to make the product as reliable, bug-free, and fast as possible
- Identify the repetitive bottlenecks that customers encounter
- Function as the voice of the customer and provide internal feedback on how Spendesk can better serve them
- Stay up-to-date on product development and latest releases
- Contribute to the development of a rich knowledge base
- Bring in new ideas to delight our customers
- You are curious and a quick learner, you have the ability to absorb quantity of new information
- Fluent in both French and English, with excellent verbal and written skills, you love talking to people
- You are a problem solver and rigorousPrioritization is one of your key asset
- You’re a pro when it comes to efficiently multitask and solve issues in a fast-paced environment